Software with a clear focus on daily tasks
OMNITRACKS feature overview:
Incident Management
Process all incidents as soon as possible to minimize negative effects on business operations.
Problem Management
Create structured and detailed diagnoses of technical problems and prevent or reduce their recurrence.
Request Fulfilment
Increase customer and user satisfaction with an efficient and professional handling of their concerns.
Change and Release Management
Respond to changes by professionally managing the resulting activities and risks.
Asset and Configuration Management
Always keep track of your infrastructure. Manage individual elements with the least amount of effort over the entire lifecycle.
Service Catalogue and SLA Management
Identify the essentials of your services. Let your tickets be processed automatically according to these commitments.
Knowledge Management
Optimize your response to recurring topics. Provide proper knowledge at the appropriate time.
Task Management
Manage all tasks conveniently and clearly in a central repository. Create tasks from any process, both for one-off or recurring activities.
Self-service features
Offer your customers and users modern help for self-help. Enable them to make quick progress on standard topics.
Dashboards and reporting
Benefit from a library of standardized key performance indicators to measure the performance of your service organization objectively.
Integration and setup
Deploy OMNITRACKS effortless with our interactively step-by-step guidance and integrate standard systems such as directory services, e-mail or monitoring with just a click.
Security
Data transfer in OMNITRACKS is entirely encrypted and our SaaS design is optimized to protect against external attacks. OMNITRACKS infrastructure meets the ISO/IEC 27001. Your data is treated in accordance with the GDPR.